Matt Morse
Vision, relationships, partnerships, the stage, and the final gates. Not support, ops, or implementation.
Sarah Irvine
C4 Operations Architect
Designs the operating system the agents execute; tunes the cycles and handles the exceptions.
Conor Kelly
Copy QC
Sets the voice bar and approves every client-facing word the copy agent drafts. His taste is the product now, and it scales.
Jenny Stevens
Template Architect
Designs the templates the platform builds from; one great template becomes every client's branded instance.
Charisse Bautista
Admin QC
Owns the standards and QCs the output; escalates only what needs a human call.
Nikki
Admin Assistant
Works alongside Charisse to keep client admin, scheduling, follow-ups, and exception handling moving cleanly.
Paul Reddick
Performance Coach
Owns Programs inside Live and the performance standard for rooms, masterminds, and coaching experiences.
Nikole Mathews
Partner Experience Director
Leads the Collective and the Kaifect Partners: the directory, live cadence, and personalized recaps the Collective agent drafts after every session.
John Morse
KaiShip Lead
Owns Partner Services fulfillment; the agent syncs ShipStation and flags exceptions, John QCs partner mapping and edge cases.
Beth
KaiPublish Lead
Owns the partner publishing pipeline; the agent assembles each title's path, Beth approves what goes out the door.
Lyn
KaiSupport
Owns partner support responses, triage, and escalation quality with Vanessa.
Vanessa
KaiSupport
Owns partner support coverage, customer follow-through, and handoffs with Lyn.
The Team Is Bigger Than An Org Chart
Every person owns judgment and a clear standard. The platform carries repeatable work through one loop: understand, recommend, approve, execute, verify, win, learn, and repeat. Anything outward, expensive, or irreversible still stops for a human decision.
People Lead
Vision, relationships, coaching, creative judgment, and final approval stay human.
Move Executes
The platform researches, organizes, drafts, follows through, and keeps the work moving.
Every Win Teaches
Results and feedback sharpen the next move instead of disappearing into another report.